FAQ'S:

When is the tour running?

Please check the tour availability calendar to see upcoming tours. Please check before you set out, to ensure the tour is running as scheduled. 

How much is the tour?

Adults: £15, Seniors/Students (with ID) £10, Children 5-15: £5, under 5's free.

How do I pay for the tour?

Once the booking has gone through, you will be sent the payment details, after which, a confirmation email will be sent, once the payment has gone through. If you just turn up on the day, without  pre-booking, you will be able to pay in cash.

Do I need to book in advance?

As the tours are limited to 20 people per group, you must pre-book using the online form, to guarantee your space, however, you are welcome to turn up on the day, incase there is still space on that tour, but do check the website before you set out to confirm that the tour is going ahead as planned. 

How long is the tour?

The tour lasts approximately 2hrs.

What happens if I am running late? 

If you are running late for the tour, please can you contact me by WhatsApp on 07944 758 843 and let me know. We will be at the meeting point for a short while, however, if you don't make it at that point, the next stopping point is on Jermyn Street, so you may be able to join us there.

Does the tour run in all weathers?

The tour runs rain or shine, so please do dress appropriately for the weather. If the tour does need to be cancelled due to extreme weather conditions, including but not limited to snow, torrential rain which causes flooding or hazardous conditions, making it unsafe to walk, or storms, you will be notified as soon as is feasibly possible and your money will be refunded. 

Is the tour wheelchair / buggy friendly?

The tour route is flat throughout, so is accessible for all.

What is the cancellation policy?

All tours are refundable if cancelled by you up to 24 hours before the tour. If you cancel later than 24hrs, there are no refunds available. If the tour is cancelled by us, a full refund will be given- even if it is after the 24hr cancellation period.

When might the tour be cancelled?

Circumstances include but are not limited to:

In extreme weather conditions, as mentioned above. 

If the tour guide is unwell and cannot run the tour.

If there are transport strikes which are announced after the tour date is advertised and they would reasonably impact travel to the area where the tour is taking place.

If any events are taking place in the area which could impact the tour.

What do I need to wear/bring?

Please wear comfortable shoes and dress according to the weather. You may like to bring bottled water in order to stay hydrated throughout the walk.

Is the tour insured?

The tour is covered by public liability insurance.